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FAQ

We are Canadian - No Customes Clearance and Duty Charges
We ship within Canada only. We currently do not ship to areas outside of Canada.

Our products are shipped from Montreal. You will have no duties or customs clearance issues. All our prices are in Canadian Dollars. Your satisfaction is very important to us.


Frequently Asked Questions

  1. What are my ordering options and payment options?
  2. What are the web browser compatibility ?
  3. Will my credit card and transaction information be secure?
  4. What are the different ways I can pay for my order?
  5. What currency are your prices?
  6. How are the products packed?
  7. Will my package go through customs?
  8. How long will it take to receive my package?
  9. Will you email me tracking information?
  10. Can you give me more details on your free shipping offer?
  11. If I order more than one product, do I have to pay for shipping on each of the items?
  12. Can I order a product and ask you to ship it to someone else?
  13. Can I ship to a P.O. box address?
  14. How do I choose or receive Free DVD’s?
  15. I forgot to add my free dvd(s), what do I do?
  16. Product Availability / Out of Stock Items / Back Orders?
  17. I Received a Damaged or Defective DVD what do I do?
  18. Our Guarantee to you
 

 

What are my ordering and payment options?
To make it easier to order our DVDs, we are able to give you a the options below on how you may order, please also read our Terms of Use:

Online:

  • You can place your order online by credit card. Credit Cards (Visa and MasterCard) is accepted. On our order form please be sure to list your billing name and address Exactly as it appears on your Credit Card Statement. We do also normally require that the shipping address matches the credit card billing address. We normally only ship to the Account Holder (Customer) at their credit card billing address.
    Once you place your order online, we will email you an Order Confirmation.

How To Use The Shopping Cart:

  • Select the videos that you want to purchase by using the "Add to Cart" button.
  • Choose "Check Out" when you are done shopping or "Continue Shopping" to add more items.
  • After you push the "Check Out" Button you will be offered further instructions on how to proceed.
What are the web browser compatibility ?
Although the website does support Internet Explorer 4.0 and Netscape 4.06 and up, in order to optimize your viewing experience we recommend that you use Netscape 6.0 or Internet Explorer 5.0+. It is recommended to upgrade your browsers as frequently as possible in order to keep up with the newest technologies and features now available on many web pages.

Please visit either Microsoft's Internet Explorer Page or Netscape's Site to upgrade your browsers if needed.

Will my credit card and transaction information be secure?
We do have a SSL(Secure Sockets Layer) certificate installed. Your e-mail address, name and mailing address will not be sold to any third party.

What are the different ways I can pay for my order?
You can place your order online by credit card. Credit Cards (Visa and MasterCard) is accepted. On our order form please be sure to list your billing name and address Exactly as it appears on your Credit Card Statement. We do also normally require that the shipping address matches the credit card billing address. We normally only ship to the Account Holder (Customer) at their credit card billing address.
Once you place your order online, we will email you an Order Confirmation.
What currency are your prices?
All our prices are in Canadian Funds.
How are the products packed?
Please note that our packages are packed, sealed and shipped in a plain yellow bubble envelope or box.
Will my package go through customs?
We are owned and operated within in Canada. All our parcels are shipped from Canada. Therefore, there are no duties or custom hassles.
How long will it take to receive my package?
Generally, our packages are shipped and processed within 1- 5 business days. If you do choose the standard shipping option, you should receive your package within 3-12 business days depending on your area of residence. There are no deliveries on weekends and holidays. In addition, if you gave a P.O box, APO or are considered “out of area” according to UPS, your order will automatically be shipped via the Postal Service. Bad weather and product availability may cause a delay in the arrival of the package. Please note that if we have an item out of stock in the warehouse delivery times listed on this page will be longer. Other reasons for a time delay may also apply.
Will you email me tracking information?
Generally we will send tracking information via email once the order is shipped if there is a tracking number associated to the order. Some orders may be shipped without a tracking number. If you have chosen the overnight option, we generally don’t email the tracking information as you probably have already received your package by the time we have emailed you that information. If you have not received any order status changes within 7 business days, please contact us.
Can you give me more details on your free shipping offer?
All orders over $100 subtotal are shipped via free Canada Post Expedited shipping.
If I order more than one product, do I have to pay for shipping on each of the items?
Yes, our shipping charges are $5 for the first item and $2 for every additional item. We do encourage you to purchase over $100 for our free shipping special.
Can I order a product and ask you to ship it to someone else?
We normally only ship to the credit card holder. Please call us for more informaton.
.
Can I ship to a P.O. box address?
Yes we do as long as it is your billing address as well. Please note though, we can’t ship your order via UPS Overnight to P.O. Boxes.
How do I choose or receive Free DVD’s?
Please read our specials carefully on how you can qualify for free dvd’s. All you have to do is click on the “Buy 3 Get 1 Free” banner or “Buy $30 worth of Sex Toys and receive free DVD” banner for more details. In addition we offer a free dvd just for browsing our site or a free dvd for writing a qualified review on a previous purchased item. Again, just click on “Specials” on the top for more details.
I forgot to add my free dvd(s), what do I do?
If you order hasn’t left, we will gladly add the item(s) for you. Just email or call us with the catalog numbers you wish.
Product Availability / Out of Stock Items / Back Orders?
Please note products listed on this website are not guaranteed to always be in stock and may be discontinued or backordered at any time. Please note that not all products are in stock, even through there may be no mention of it being out of stock, our stock levels frequently change. If you have ordered a product that is out of stock in the warehouse or website, back ordered or discontinued, we would then adjust your order total at the time of shipping. Generally, out of stock items arrival times vary from 1-6 weeks or longer. Out of stock items, back orders and other products may get discontinued by us at any time. We do not guarantee delivery times or product availability.

I Received a Damaged or Defective DVD what do I do?
If you have received a damaged or defective dvd, please email us ASAP for your Return Authorization Number. Unfortunately there maybe a manufacture defect or for some odd reason, certain dvd’s just don’t play in certain machines.

Return Policy

  • All returns need a return authorization number.
  • Merchandise must be factory sealed to receive a refund.
  • Returns may be subject to a 15% restocking fee.
  • Opened items cannot be returned unless the item is defective. Defective items will be replaced with same item only unless otherwise authorized by representative. For defective DVD items, you must let us know about the defect within 30 days of receipt of your merchandise. For novelty toy items, notification must be made within 5 days of receipt of package. No refunds unless authorized.
  • We do not accept returns for DVDS which are scratched, this can happen at times due to movement of the DVD, in the DVD case, while in transit.
  • We do not pay for the postage on returns.
  • Shipping charges are not refundable.
  • Defect novelty toy items may be returned if notified within 5 days of receipt of your package. Defective item maybe replaced only with same item. All items come with a manufacture warranty included after the 5 day period that may be returned to the manufacture.
  • Non-defective novelty toy items may NOT be returned due to strict health and hygiene restrictions.
  • If products are returned to us for no reason (unclaimed, refused, wrong address), the order would be subject to reshipping charge or a restocking fee.

 
Our Guarantee to you


Never Pay Too Much
At VideoCanada.com we're determined to give you the best service and products at the lowest prices. We frequently monitor our competition to ensure the best prices in Canada.

DVD Low Price Guarantee
We guarantee that our prices for DVDs are amongst the lowest for new products by mail-order companies in Canada. If you find a lower price on any new original adult dvd (in Canada) than what is listed on our website, we will give you a free dvd ($24.95 or less)** with your next order. (Used, damaged DVDs or close-outs are excluded from this deal). ** Please note that the free DVD is chosen by us.

Sex Toys Low Price Guarantee
If within 20 Days of your purchase you find a lower price on any new adult toy product than what is listed on our website from any other Canadian internet company; we will then issue you a refund for the price difference and give you a discount on a future purchase.
Please note that to do a price comparison; one must include the competitor’s product price plus shipping and handling charges against videocanada.com product price. Our Low Price Guarantee does not apply on discounts, rebates, coupons, close outs, bulk or bundle sales by a competitor. For more information please e-mail us.


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All prices in Canadian dollars. Shipping within Canada Only. Terms of Use.
All models were 18+ at time of filming as represented by our suppliers. Custodian of Records.